Shipping policy

Last updated: October 11, 2026

This Shipping Policy explains how turrdl prepares, packages, and ships orders for limited-edition and original prints purchased through this store.

Where We Ship From

All prints ship from Prague, Czech Republic.

Processing Time

Orders are typically processed within 3–5 business days before they are handed off to our shipping carrier. Processing time is separate from transit time. During busy periods (such as a new print release) processing may occasionally take a little longer; we will let you know if that happens.

Where We Ship To

We ship internationally. In addition to the Czech Republic, we currently support checkout and delivery to the European Union, the United Kingdom, Switzerland, Norway, Iceland, and a number of other European countries, with availability shown automatically at checkout based on your delivery address. If your country isn't available at checkout, please contact us and we'll try to help.

Packaging

We take care to package prints so they arrive in the same condition they left the studio. Depending on the size of the piece, prints are typically shipped either flat (backed and protected between rigid board) or rolled inside a protective shipping tube. The method used is chosen based on what best protects that particular print in transit.

Tracking

Once your order ships, you will receive a shipping confirmation with tracking information so you can follow your package to its destination.

Customs, Duties, and Import Taxes

For international orders, your shipment may be subject to customs fees, import duties, or local taxes charged by your country upon arrival. These charges, if any, are determined by your local customs authority and are the responsibility of the buyer. We are not able to predict or control these fees, and they are not included in the price you pay at checkout unless otherwise stated.

Lost or Delayed Shipments

If your order appears lost or significantly delayed in transit, please contact us at damjan@turrdl.com with your order number and we will do our best to help, including following up with the carrier.

Questions

If you have any questions about shipping, please contact us at damjan@turrdl.com.

Last updated: October 11, 2026

This Refund Policy explains your rights and options if you change your mind about an order, receive a damaged item, or have a question about a commissioned piece purchased through turrdl.

Ready-Made and Limited-Edition Prints

If you purchased a ready-made or limited-edition print (not a custom commission), you may request a return within 14 days of the delivery date, provided the item is unused, undamaged, and in its original condition and packaging. This mirrors the standard "right of withdrawal" that consumers in the EU/EEA and UK are entitled to for most online purchases.

To start a return, email us at damjan@turrdl.com with your order number. Once we confirm your return, you are responsible for safely packaging and returning the item; we recommend using a tracked shipping method. Refunds are issued to your original payment method once the returned item is received and confirmed to be in its original condition.

Items Damaged in Transit

If your print arrives damaged, please contact us within 7 days of delivery at damjan@turrdl.com with your order number and photos of the damaged item and its packaging. Once we've reviewed your claim, we will arrange a replacement or a refund, whichever is more appropriate for your situation.

Commissioned Work (Murals, Paintings, Drawings)

Commissioned pieces are custom-made to your specifications and are treated differently from ready-made prints:

Commissions are booked with a 50% deposit paid upfront, with the remaining balance due on completion, as described on our Commissions page.
Once work on your commission has begun, the deposit is non-refundable. This reflects the time, materials, and planning committed to your specific piece from that point forward.
Because commissioned work is made to order and to your specifications, it is generally not eligible for the standard 14-day right of withdrawal that applies to ready-made goods. Under EU consumer law, goods made to a consumer's specifications or that are clearly personalised are excluded from that right.

If you have concerns about a commission in progress, please reach out to us directly at damjan@turrdl.com so we can discuss your specific situation.

Non-Returnable Situations

We're unable to accept returns on items that have been used, altered, or damaged after delivery through no fault of ours, or on commissioned work once work has begun (see above).