Refund policy

Last updated: October 11, 2026

This Refund Policy explains your rights and options if you change your mind about an order, receive a damaged item, or have a question about a commissioned piece purchased through turrdl.

Ready-Made and Limited-Edition Prints

If you purchased a ready-made or limited-edition print (not a custom commission), you may request a return within 14 days of the delivery date, provided the item is unused, undamaged, and in its original condition and packaging. This mirrors the standard "right of withdrawal" that consumers in the EU/EEA and UK are entitled to for most online purchases.

To start a return, email us at damjan@turrdl.com with your order number. Once we confirm your return, you are responsible for safely packaging and returning the item; we recommend using a tracked shipping method. Refunds are issued to your original payment method once the returned item is received and confirmed to be in its original condition.

Items Damaged in Transit

If your print arrives damaged, please contact us within 7 days of delivery at damjan@turrdl.com with your order number and photos of the damaged item and its packaging. Once we've reviewed your claim, we will arrange a replacement or a refund, whichever is more appropriate for your situation.

Commissioned Work (Murals, Paintings, Drawings)

Commissioned pieces are custom-made to your specifications and are treated differently from ready-made prints:

• Commissions are booked with a 50% deposit paid upfront, with the remaining balance due on completion, as described on our Commissions page.
• Once work on your commission has begun, the deposit is non-refundable. This reflects the time, materials, and planning committed to your specific piece from that point forward.
• Because commissioned work is made to order and to your specifications, it is generally not eligible for the standard 14-day right of withdrawal that applies to ready-made goods. Under EU consumer law, goods made to a consumer's specifications or that are clearly personalised are excluded from that right.

If you have concerns about a commission in progress, please reach out to us directly at damjan@turrdl.com so we can discuss your specific situation.

Non-Returnable Situations

We're unable to accept returns on items that have been used, altered, or damaged after delivery through no fault of ours, or on commissioned work once work has begun (see above).

Contact

If anything about your order isn't right, please get in touch at damjan@turrdl.com and we'll do our best to make it right.